How to Access/Request this Service
Submit a service request to the Help Desk. If the request meets project criteria, the ticket will be closed and the request will be forwarded to IT Governance.
Service Description
Application developers or analysts or database administrators at Western Carolina University are responsible for managing identities and granting or terminating access to existing features – reports, online forms, scheduled jobs, data feeds, workflows, etc. – related to supported business systems. Example requests include:
• Grant an individual access to a Banner report
• Create a new Banner identity group within the role management process
• Add an identity group in Banner and set up control information to create and maintain
a security group within the Active Directory synchronization process
Requirements/Limitations
Limited to business systems supported by the IT Division. Access may require approval.
Eligibility
WCU faculty and staff
Service Availability
Available during regular business hours, Monday –Friday, 8AM – 5PM
IT’s Role
Perform tasks needed to manage identities for one of the business systems supported by the IT Division
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge