How to Access/Request this Service
Submit an incident or service request to the Help Desk.
Service Description
Application developers or analysts at Western Carolina University are able responsible for troubleshooting and fixing defects or issues that arise in existing features – reports, online forms, scheduled jobs, data feeds, workflows, etc. – related to supported business systems. Examples include:
• A scheduled job/process/workflow failed or did not run
• A report or online form is throwing an error
• Data on a report seems to be incorrect
Requirements/Limitations
Limited to business systems supported by the IT Division
Eligibility
WCU faculty and staff
Service Availability
Service requests will be worked on during regular business hours, Monday –Friday, 8AM – 5PM. Incidents may require work after hours or on weekends, depending on severity.
IT’s Role
Troubleshoot and fix the defect or issue related to one of the business systems supported by the IT Division.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge