How to Access/Request this Service

Submit an incident or service request to the Help Desk.


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Business Systems - Defect or Issue

Service Description

Application developers or analysts at Western Carolina University are able responsible for troubleshooting and fixing defects or issues that arise in existing features – reports, online forms, scheduled jobs, data feeds, workflows, etc. – related to supported business systems. Examples include:

  • A scheduled job/process/workflow failed or did not run
  • A report or online form is throwing an error
  • Data on a report seems to be incorrect

Requirements/Limitations

Limited to business systems supported by the IT Division

Eligibility

WCU faculty and staff

Service Availability

Service requests will be worked on during regular business hours, Monday –Friday, 8AM – 5PM. Incidents may require work after hours or on weekends, depending on severity.

IT’s Role

Troubleshoot and fix the defect or issue related to one of the business systems supported by the IT Division.

Support

Contact the IT Help Desk
Monday-Friday, 7:30 a.m.-6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://help.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Charge for this Service

No charge

 

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