How to Access/Request this Service
Submit a service request to the Help Desk. If the request meets project criteria, the ticket will be closed and the request will be forwarded to IT Governance.
Service Description
Application developers or analysts at Western Carolina University are able to perform data analysis or research related to supported business systems, such as Banner and MyCat. Example requests include:
• Research how a process change in one system will impact other related processes/systems
• Determine feasibility of adding a feature to an existing system or of changing an
existing process
• Research a financial discrepancy in balances reported during a specific period of
time
Requirements/Limitations
Research or analysis needed to investigate errors or issues occurring in reports, data feeds, processes, etc. fall under the Business Systems -> Defect or Issue category.
Eligibility
WCU faculty and staff
Service Availability
Available during regular business hours, Monday –Friday, 8AM – 5PM
IT’s Role
Perform analysis or research specifically related to one of the business systems supported by the IT Division
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge