How to Access/Request this Service
Faculty/Staff: part of hiring process
Students: activated and deactivated depending on enrollment
Service Description
Accounts which provide access with a username and password to log in to university computing resources (computers, email, wireless network, printers, storage space, web space, Blackboard, access to various other area as needed).
Based on Active Directory.
WCU Accounts are for faculty and staff (with a few exceptions for teaching/lab assistants).
Catamount Accounts are for students.
Requirements/limtations
Must be currently employed Faculty/Staff. Students must be currently enrolled to get a new account.
Eligibility
Faculty, staff, students
Service Availability
Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
IT’s Role
Account management
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
For More Information
University Policy 95: Data Network Security and Access Control
Changes to Your Outlook/Directory Information
Charge for this Service
No charge