How do I access Catamount Mail?
You can access Catamount Mail directly by visiting http://studentmail.wcu.edu. Your username is your Catamount email account username (everything before @). Your
password is your MyCat password (PIN).
I have another e-mail address ... do I have to check Catamount Mail?
It's your responsibility, as no one can force you to check your Catamount Mail address.
However, Catamount Mail is the official communication method for University/student
communications including messages concerning notifications and alerts as well as course
information from instructors. This is to ensure you get important personal messages.
Can I forward Catamount Mail to another address?
Catamount Mail is the official communication method for University/student communications
including messages concerning notifications and alerts. Due to increased security
measures and our commitment to guarantee e-mail delivery from any @wcu.edu address,
students are not able to forward their Catamount E-mail to another address.
I clicked on the Catamount Mail tab, IE says “Done” but nothing happened. Why?
Your account is initialized the first time you access Catamount Mail. Unfortunately
this may take a few seconds. Even though the browser says “Done,” please give it a
few seconds longer to load the initial page.
Safari on my Mac is having problems accessing Catamount Mail. Is there a problem?
Unfortunately, Catamount Mail uses a Microsoft infrastructure that is not completely
Mac friendly. Switching to Firefox on the Mac resolves the access issues.
What happens the first time I use Catamount Mail?
Your account must undergo an initialization process when first access. You will not
have to repeat these steps. Complete the prompts to use Catamount Mail. Instructions
are available here.
Do I need a separate username and PIN for Catamount Mail?
Your Catamount Mail is automatically synched with your My Cat login information. No
additional username or password is necessary after completing the initial set-up sets.
If I change the My Cat PIN do I need to change anything in Catamount Mail?
No changes are necessary. Catamount Mail access is connected to your My Cat account.
Password changes are automatically shared between My Cat and Catamount Mail.
How do I setup my mobile device/phone to receive Catamount Mail?
Yes. Instructions for setting up Catamount Mail on your smart phone are available
here.
As a faculty or staff member, do I have a Catamount Mail account?
No, if you have an Outlook account a Catamount Mail account will not be created. Your
Outlook address is the e-mail address of record for official University communications.
I'm a faculty or staff member and I get a password error when I try to initialize
my account. Why?
Faculty and staff members are given an Outlook account rather than a Catamount Mail
account. The Outlook account will be used for official university correspondence.
I'm a faculty or staff member, and I'm also a student. Do I have a Catamount Mail
account?
No, if you have an Outlook account a Catamount Mail account will not be created. Your
Outlook address is the e-mail address of record for official University communications
and course-related communication.
I'm a faculty member wanting to e-mail my class from My Cat. What student e-mail address
is used?
The address used will be the primary address as listed in the student's official record.
The primary address used is the Catamount Mail address for students and the Outlook
address for faculty and staff. Even if faculty or staff members are taking classes
the Outlook address remains the official primary address.
Not often, but sometimes when I use Catamount Mail I am prompted with a box with letters
and am asked to enter those. What's going on?
This is a good thing as it is a protection against SPAM. It is Catamount Mail's way
of ensuring that your current session is a legitimate use of the e-mail system. Entering
the letters will allow the system to block the SPAM or viruses on your behalf.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
For More Information