FAQs About Catamount Mail

How do I access Catamount Mail?
You can access Catamount Mail directly by visiting http://studentmail.wcu.edu.  Your username is your Catamount email account username (everything before @). Your password is your MyCat password (PIN).

I have another e-mail address ... do I have to check Catamount Mail?
It's your responsibility, as no one can force you to check your Catamount Mail address. However, Catamount Mail is the official communication method for University/student communications including messages concerning notifications and alerts as well as course information from instructors. This is to ensure you get important personal messages.

Can I forward Catamount Mail to another address?
Catamount Mail is the official communication method for University/student communications including messages concerning notifications and alerts. Due to increased security measures and our commitment to guarantee e-mail delivery from any @wcu.edu address, students are not able to forward their Catamount E-mail to another address.

I clicked on the Catamount Mail tab, IE says “Done” but nothing happened. Why?
Your account is initialized the first time you access Catamount Mail. Unfortunately this may take a few seconds. Even though the browser says “Done,” please give it a few seconds longer to load the initial page.

Safari on my Mac is having problems accessing Catamount Mail. Is there a problem?
Unfortunately, Catamount Mail uses a Microsoft infrastructure that is not completely Mac friendly. Switching to Firefox on the Mac resolves the access issues.

Do I need a separate username and PIN for Catamount Mail?
Your Catamount Mail is automatically synched with your My Cat login information. No additional username or password is necessary after completing the initial set-up sets.

If I change the My Cat PIN do I need to change anything in Catamount Mail?
No changes are necessary. Catamount Mail access is connected to your My Cat account. Password changes are automatically shared between My Cat and Catamount Mail.

How do I setup my mobile device/phone to receive Catamount Mail?
Yes.  Instructions for setting up Catamount Mail on your smart phone are available here

As a faculty or staff member, do I have a Catamount Mail account?
No, if you have an Outlook account a Catamount Mail account will not be created. Your Outlook address is the e-mail address of record for official University communications.

I'm a faculty or staff member and I get a password error when I try to initialize my account. Why?
Faculty and staff members are given an Outlook account rather than a Catamount Mail account. The Outlook account will be used for official university correspondence.

I'm a faculty or staff member, and I'm also a student. Do I have a Catamount Mail account?
No, if you have an Outlook account a Catamount Mail account will not be created. Your Outlook address is the e-mail address of record for official University communications and course-related communication.

I'm a faculty member wanting to e-mail my class from My Cat. What student e-mail address is used?
The address used will be the primary address as listed in the student's official record. The primary address used is the Catamount Mail address for students and the Outlook address for faculty and staff. Even if faculty or staff members are taking classes the Outlook address remains the official primary address.

Not often, but sometimes when I use Catamount Mail I am prompted with a box with letters and am asked to enter those. What's going on?
This is a good thing as it is a protection against SPAM. It is Catamount Mail's way of ensuring that your current session is a legitimate use of the e-mail system. Entering the letters will allow the system to block the SPAM or viruses on your behalf.

Support

Contact the IT Help Desk
Monday-Friday, 7:30 a.m. - 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://help.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

For More Information

Catamount Mail Setup with Smart Phones


 

 

Copyright by Western Carolina University      •      Cullowhee, NC 28723      •      828.227.7211      •      Contact WCU
Maintained by the Office of Web Services      •      Directions      •      Campus Map      •      Emergency Information      •      Text-Only

Office of Web Services