Western Carolina University

If I duplex print or copy, do I have to pay the same cost for the front side as well as the backside despite using one piece of paper? 

Yes. Regardless of paper size, the WCU PAW Print system offers a single-sided $0.05 black & white page price and a single-sided $0.25 color page price for all 8.5”x11”, 8.5”x14”, and 11”x17” sizes of paper. In order for us to simplify the system pricing structure involving various page sizes and make this one price offer to campus, both sides of a duplex page will be charged the same single page price. The incentive for the WCU campus community to print duplex is simply a conscious decision to choose conservation and sustainability over potential waste. 

My WCU CatCard was issued to me prior to 2007... will it work with the PAW Print system? If not, what do I do? 

No, it will not work. Look on the backside of your CatCard; if you do not see approximately 16 or so digits printed beneath the magnetic stripe portion of your card, your card will not properly work with the PAW Print system. If your CatCard was issued prior to 2007, it is not likely that you will see these 16 or so digits on the back of your card. The presence of these 16 or so digits indicates a late 2006 change made within the WCU CBORD CatCard system related to WCU’s change to proximity cards for electronic lock building access and other card services. To obtain a new CatCard, personally take your old CatCard with you to the CatCard Office located on the ground floor of Killian Annex. In exchange for your old CatCard, the CatCard Office will create and provide you with a new card at no cost.

How do we go about getting additional training for faculty/staff in our department? 

Please call PAW Printer Services at 227-7159 to schedule faculty/staff training for your department. 

When sending a print job from my faculty/staff computer, I am not prompted to select/choose my billing code. Why not? 

If departments have assigned their employees only one billing code, the system will not prompt single billing code users to choose their billing code. Because these employees have only one billing code available to them, the system automatically assigns their code to the print job and bypasses the billing code prompt. However, single billing code users should always be prompted to accept or decline the cost of the job. If an employee has been assigned multiple departmental billing codes, the user will be prompted to select/choose their appropriate billing code from a drop down list. If an employee is certain they were assigned multiple billing codes, but are not prompted to select/choose a billing code and/or are not prompted to accept or decline the cost of the print job, please call PAW Printer Services at 227-7159 for assistance. 

When sending a print job from my faculty/staff computer, I am not prompted to accept or decline the cost of my print job. Why not? 

Users should always be prompted to accept or decline the cost of a print job. If a user is not prompted to accept or decline the cost of their print job, please immediately call PAW Printer Services at 227-7159. The cost accept/decline prompt feature allows users a last chance to make or alter their document printing decisions, prior to actually printing their document.

How can I allow student workers to print and copy for WCU business?

I’m having trouble printing PDFs. Are there some things I should try?

Try the ideas in these documents:

• Troubleshoot printing problems with Acrobat on Windows (PDF)
• Adobe PDF document guide for the Web (PDF)
• Resolving problems printing PDF files (PDF)