A significant number of service requests are for general repair services. This work usually requires minimal personnel to investigate and accomplish the repair, or call in larger crews or specialists if necessary.
In order to accomplish this work, some Physical Plant personnel have been assigned to particular buildings and campus areas to provide the first response in general repair calls. These personnel are assigned to locations to provide the highest level of response to service requests ranging in urgency from immediate to routine.
Examples of general repair work items (usually non-billable) are:
- Lights out
- Sticking doors
- Too hot/too cold room temperature
- Check odors (gas, fire, electrical, etc.)
- Replace fire extinguisher
Please note that Building Coordinators have been appointed within all campus buildings, they deal with us regularly and know our operations well. Service requests should be coordinated with these coordinators whenever possible. Coordination helps to eliminate delays and duplication of effort. General repair services may be requested by filling out the online work order form.
Elevator problems: The Work Control Center must be contacted for all elevator trouble calls. Service contracts are in place for maintenance and repair service for elevators.
Departmental equipment: Departments are responsible for maintaining their own equipment. Physical Plant does provide billable repair services for such equipment if so desired by the department
Service request within dormitories must be coordinated through Residence Hall Coordinators
or the Student Housing Office.