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IT Known Issues: New, On-going and Resolved

New Issues

 

 

On-Going Issues

Problem 10670: Advisors with a long list of advisees are not able to use the "email your advisees" link inside the Personal Services tab in MyCat. When clicking on the link nothing happens.   This is not a bug with the software or a user error; it is simply how web browsers handle long URL strings (formatted text strings used by browsers and email clients to identify a network resources on the internet) .  Workaround steps to complete the email task can be found by clicking on the problem number.  (information last updated, 2/1/2012)

 

Resolved Issues

Problem 10630: Viewing PDF documents within BlackBoard using Firefox 5 and Safari 5.1 web browsers on a Macintosh computer.  This is an issue with an Adobe plugin that is missing from  the browsers and not an issue with Blackboard.  RESOLVED, 1/28/2012 with the following:  Issue resolved with the recent upgrade to Service Pack 7 in our BlackBoard environment. (information last updated, 2/1/2012)  

 

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