Mailing refund checks may cause delays.  Addresses must be entered properly and updated when you move.  Checks may be lost.  Avoid problems by using direct deposit.

Direct deposit is the fastest, most efficient way for a student to receive a refund.  The student’s bank account will reflect the refund within two to four business days from the date the refund amount is entered on the student’s account.  It is the student's responsibility to keep the banking information provided in Bill+Payment up-to-date.  Follow these steps to go into Bill+Payment through MyCat and set up direct deposit:

1. Go to http://www.wcu.edu/ and click MyCat.
2. Enter your Student ID and Password.
3. Click Personal Services tab, Student tab,  and then Account and  Payment Information.
4. Click Bill + Payment.
5. Click the My Profiles tab and Payment Profile.
6. Select Electronic Checking as the payment method and Go.
7. Provide bank account information, check box to have refunds deposited and click Save.

If the student does not provide direct deposit information in Bill+Payment, the check will be mailed to the student’s address in Banner in the following priority order:

1. Residence Hall
2. Mailing Address
3. Permanent
4. Local Address

The refund check will be received 7-10 days from the date the refund amount is entered on the student’s account. 

If your refund check has been mailed and you do not receive the check within two weeks or the check has been misplaced, please complete the Affidavit, have it notarized,  and mail to:
 

Western Carolina University
ATTN:  Controller’s Office
311 B HFR Administration Building
Cullowhee, NC  28723

For questions regarding the check number and date, you may call Student Accounts at 828-227-7324.  If you have questions regarding the replacement process, you may call 828-227-2583.  Upon receipt of the completed Affidavit, a stop payment will be issued on the original check and a replacement check will be mailed to your mailing address (type MA).