Voice Mail Instructions
We are pleased you have chosen to use the WCU voice mail system. This technology is available to you in order to make your work life easier and more convenient. We are sure you will find it a helpful tool to support the important work you do.
Voice mail, along with other technologies such as e-mail, helps you stay in touch and get your work done whether you are traveling or at home. We hope you will find this guide useful and that you will enjoy using our University voice mail system. Please send suggestions and comments to Mr. Jeff Bewsey, Telecommunications Manager, at bewsey@email.wcu.edu, or call 828 227-7003.
First-Time Start-Up Procedures
- Getting Started With Voice Mail
- Attention First-Time Users
- Please Remember to Log Out
The Two Components of Voice Mail
- Message Commands Reference Chart
- Mailbox Commands Reference Chart
- Message Waiting Indicator
- Logging On to Retrieve Messages
- Listening to Your Messages
- Deleting Messages
- Replying to Messages
- Forwarding Messages to Others
- Call Sender
- Express Messaging
- Leaving a Voice Mail Message
- Please Remember to Log Out
- Replying to the Sender and All Recipients
- Composing a Message
- Message Tagging Options
- Please Remember to Log Out
- Changing Your Password
- Recorded Greetings
- Custom Operator Assistance
- Setting Up Your Personal Verification
- Please Remember to Log Out
- Staying in the System After Leaving a Message
- Distribution Lists
- Please Remember to Log Out
- To Get Message Command Help
- To Get Mailbox Command Help
- To Get General help
- To Re-Enable a Disabled Mailbox
- To Phone for Help